Return & Refund Policy

Last Updated: March 30, 2026

At AuraGen Labs, we are committed to your health and satisfaction. Because we believe deeply in the efficacy of our transdermal castor oil delivery system, we proudly offer a comprehensive 90-Day Money-Back Guarantee[cite: 8, 9].

1. The 90-Day Money-Back Guarantee

We want you to experience the full benefits of our products[cite: 8, 9]. If you use our Castor Oil Pack Bundle consistently and are not completely satisfied with your results, you may return your order within 90 days of the delivery date for a full refund of the product purchase price[cite: 8, 9].

2. Return Eligibility

• Timeframe: Your return request must be initiated within 90 days of receiving your package[cite: 8].
• Condition: To protect our customers and maintain hygiene standards, any additional unopened bottles or unused packs in a multi-item bundle must be returned in their original, sealed condition.
• Original Packaging: Please return items in their original packaging where possible to ensure safe transit.

3. International Returns & Shipping

We happily process returns from our core markets, including the US, Canada, Australia, New Zealand, the UK, and the UAE. Please note the following regarding return shipping:

• Customers are responsible for the cost of return shipping.
• Original shipping charges (if applicable) are non-refundable.
• We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

4. How to Initiate a Return

To start the return process, please follow these steps:

1. Email our support team at support@auragenlabs.com with your Order Number and the email address used to place the order.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address for your region.
3. Securely package your items and include the RMA number inside the box.

5. Processing Your Refund

Once your return is received and inspected at our facility, we will send you an email notification. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will gladly send a replacement at absolutely no cost to you.